Real Skin Solutions
Terms & Conditions of Service 

Hours of Operation

Office and warehouse hours are Monday – Friday 9:00am – 5:30pm excluding bank holidays. 

All emails and orders will be responded to in the order they were received upon our return to the office.  

Ordering & Delivery 

All orders for retail and professional products should be placed using the Order Forms provided by Real Skin Solutions and emailed directly to orders@realskinsolutions.ie  

Confirmation of order acceptance will be issued via email.  

All wholesale orders will be shipped each week on Mondays and Thursdays, excluding Bank Holidays, in which case shipments will be processed on the nearest working day. 

Orders placed on/between Thursday - Sunday will be placed in the queue for processing and shipped the following Monday.

Orders placed on/between Monday - Wednesday will be placed in the queue for processing and shipped the following Thursday.

You can expect delivery of your items 3-5 workings days from the date of shipment.

Once your order has been processed, additional items cannot be added, you must submit a new order request. 

Prices are quoted exclusive of postage and packing, delivery will be charged at the rate applicable for the date, time and weight of your delivery. All orders over a value of €1000 (net value) will not be charged delivery fees within the Republic of Ireland. 

Payment should be made upon receipt of the invoice via bank transfer or stripe payment services.  

Pre Order Items 

Please note that certain items must be pre-ordered and paid for in advance. Returns are not accepted on these items. Items that are included in this category are; 

Biologique Recherche: Body Products, Machines, Accessories and Merchandising. 

Purchasing 

Prices may/can change, where possible we will provide up to two months' notice.  

Where there is a delay in the supply of a product, we will advise you as soon as possible. If you have paid for a product that is unavailable, we may credit your account.  

Returns  

If you wish to return a product, unopened and in saleable condition, you must notify us within 7 days of receipt of the product. A credit note will be issued upon its return to our warehouse. Returns will only be accepted on products that are unopened with the seal intact. 

If your order has already been dispatched and you wish to make a change/return, please follow the returns procedure and we will issue you a credit note excluding shipping costs. 

Damaged Goods 

Should you receive an item from our warehouse that is damaged on arrival, please notify us within 7 days of receipt to organize a replacement. 

Once the item has left your premises (i.e. sold to a client) or the 7 days have elapsed, we cannot accept returns except in the case of a faulty product, for example a pump that is not working correctly. In this instance, please follow the returns procedure above.